Return & Refund Policy

Due to the nature of infant formula and other food products, EmmBaby does not accept returns or exchanges for purchased products.

Once an order has been placed, products cannot be returned for a refund due to change of mind, incorrect product selection, or other non-defective reasons.

Damaged Products

If your order arrives damaged and the damage affects the product or its packaging, please contact us within 3 days of delivery.

Please provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping packaging

  • Photos of the shipping label

  • A description of the damage

If the product seal or packaging has been compromised, please do not use the product. Contact us first so that we can review the issue and determine the appropriate resolution.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 3 days of delivery.

Please provide your order number and photos of the products received. We will review the order and, where appropriate, arrange a replacement or refund for the affected item.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

Refused or Undeliverable Shipments

Customers are responsible for providing a complete and accurate shipping address and for accepting their shipment.

If a shipment is refused, abandoned, or returned to the carrier, please contact us as soon as possible.

A refund is not guaranteed for refused or undeliverable shipments. Any refund that may be approved will be reviewed based on the circumstances and may be reduced by shipping, carrier, return, customs, or other costs incurred by EmmBaby.

Refunds

Because we do not accept returns or exchanges, refunds are generally not available for change-of-mind purchases or incorrect product selections.

Refunds or replacements may be considered for:

  • Products damaged during delivery

  • Incorrect products sent by EmmBaby

  • Missing products

  • Other order issues confirmed by our customer service team

When a refund is approved, it will normally be issued to the original payment method. Processing time may vary depending on the payment provider or financial institution.

Contact Us

If there is a problem with your order, please contact us through our website or by email within the applicable timeframe.

Please include your order number and relevant photos so that we can review the issue.