Return

We are committed to provide the best quality formula to your little one! 

Return Policy:

Our return policies are strict on formula and therefore we are not able to accept any returns of any baby formula. The reason for this is to keep all of our customers safe. It makes a huge impact on our inventory for all of our customers. And we object from re-selling items that are returned. All of our products are new, unused and unopened. All terms and policies are subject to change at anytime without notice.

Damaged Product:

If you received a damaged item, we apologize! But don't worry the product is safe and can be used. At times the boxes can get damaged while in transit the product itself is safe and still in perfect condition. The pouch is sealed, it is just a simple cosmetic damage. If your package is badly damaged and pouches are damaged, please contact us with pictures at info@emmbaby.ca  - we are working hard to make sure every customer is satisfied with their order. Please email us immediately with your order number within 3 days of receiving shipment.

Incorrect Product:

We are very sorry if a mistake was made in processing your order.  Please email us immediately with your order number within 3 days of receiving shipment.  Please attach photos of the false item(s) you received so that we may help identify the mistake.  We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the false product you have received.  This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment.  Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns. 

Cancellation Policy:

Cancellations: We try our best to process all cancellations done as soon as possible; although, we cannot guarantee the cancellation due to the fact that the warehouse might have already processed your order.